Terms of Service

Acceptance of Terms

By accessing this website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that organization. If you do not agree, please do not use the website or our services.

Our Services

We provide custom software development, IT consulting and managed services, cloud infrastructure, API and systems integration, automation and workflow engineering, and cybersecurity and reliability services.

The specific scope, deliverables, milestones, timeline, fees, and payment schedule for any engagement are defined in a separate written agreement, proposal, or statement of work (an Engagement Agreement). In the event of a conflict between these Terms and a signed Engagement Agreement, the Engagement Agreement controls for that engagement.

Engagement Agreements and Statements of Work

Work begins only after the scope and commercial terms are agreed in writing. Changes to scope, deliverables, or timelines may require a written change order and may affect fees and delivery dates. We will communicate the impact of any requested changes before proceeding.

Fees, Invoicing, and Payment

Fees are set out in the applicable Engagement Agreement and may be structured as fixed-fee, time-and-materials, or recurring retainer arrangements. Unless otherwise stated, invoices are due within the period specified on the invoice. Late payments may be subject to a reasonable late fee and may result in suspension of work until the balance is resolved. Fees are exclusive of applicable taxes.

Client Responsibilities

Successful delivery depends on timely collaboration. To enable us to perform effectively, you agree to:

• Provide accurate, complete information and the access, accounts, and credentials required for the work
• Make available a responsive point of contact with authority to make decisions
• Review deliverables and provide feedback or approvals within a reasonable timeframe
• Ensure you hold the necessary rights to any materials, data, or systems you provide to us
• Maintain your own backups and comply with applicable laws relevant to your business

Intellectual Property

Ownership of work product is defined in the applicable Engagement Agreement. Unless otherwise agreed in writing, upon full payment we assign to you the rights in the custom deliverables created specifically for your engagement.

We retain all rights to our pre-existing materials, tools, frameworks, libraries, methodologies, and general know-how, including any improvements to them. Where our pre-existing materials are incorporated into deliverables, we grant you a non-exclusive, perpetual license to use them as part of those deliverables. Third-party and open-source components remain subject to their own licenses.

Confidentiality

Each party may receive confidential information from the other. Both parties agree to protect such information, use it only for the purposes of the engagement, and not disclose it to third parties except as permitted by the Engagement Agreement or required by law. These obligations survive the completion of the engagement.

Warranties and Disclaimers

We perform our services in a professional and workmanlike manner consistent with industry standards. Except as expressly stated in an Engagement Agreement, our website and services are provided on an as-is and as-available basis, and we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the services is limited to the amounts paid to us for the specific engagement giving rise to the claim during the twelve months preceding the event. We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold harmless us and our personnel from claims, damages, and expenses arising from your breach of these Terms, your misuse of deliverables, or your violation of the rights of a third party, except to the extent caused by our gross negligence or willful misconduct.

Term and Termination

These Terms remain in effect while you use our website or services. Either party may terminate an engagement as set out in the applicable Engagement Agreement. Upon termination, you agree to pay for all services performed and expenses incurred up to the effective date of termination. Provisions that by their nature should survive termination will do so, including confidentiality, intellectual property, and limitation of liability.

Governing Law and Disputes

These Terms are governed by the laws of the State of MI, without regard to its conflict of law principles. The parties will attempt in good faith to resolve any dispute informally before pursuing formal proceedings. Any disputes that cannot be resolved informally will be subject to the venue and jurisdiction specified in the applicable Engagement Agreement or, absent such terms, the courts located in the State of MI.

Changes to These Terms

We may update these Terms from time to time. The date above reflects the most recent revision. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

Contact Us

Questions about these Terms can be sent to DC TECH SOLUTIONS LLC at info@dctechsolutionsllc.com, by phone at (616) 795-0279, or by mail at 6043 Belmont Court, Grand Blanc, MI 48439.